Why DoorDash Sucks? Here Are The 5 Problems & Alternatives!

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  • Post last modified:February 19, 2023

Do you feel frustrated every time your DoorDash order arrives cold and soggy?

Are the delivery fees making you go broke?

Have you had enough of their subpar customer service?

If so, then this article is for you!

Today we will be exploring why DoorDash sucks, highlighting all its major problems, as well as discussing some great alternatives.

So brace yourselves – because it’s about to get real when we explore exactly why “DoorDash Sucks”!

Why DoorDash Sucks?

When it comes to ordering food online, DoorDash is one of the most popular platforms out there.

However, many restaurants and customers have had negative experiences with this platform due to its high commission rates and lack of transparency when it comes to pricing & fees.

Furthermore, customer service support can be lacking at times resulting in delayed or unsatisfactory orders as well as poor quality control over meals delivered through them – all leading users towards an unpleasant experience overall.

Let’s dive deeper into these issues by exploring some of the major problems associated with using DoorDash for both restaurants and customers alike.

The Problems With DoorDash

Why DoorDash Sucks

Delivery Fees

One of the biggest issues people have with DoorDash is their delivery fees which can be quite high, especially compared to other delivery services.

The average delivery fee for a standard order on DoorDash is around $5-$6 but it can go up depending on where you are ordering from and how far away your restaurant is located.

On top of this, there’s also a “service charge” or “convenience fee” that gets added to orders placed through the app – something not all customers are aware of until after they’ve placed an order.

This means that customers may end up paying more than what was originally advertised when using DoorDash due to hidden charges applied by them at checkout time.

Slow Delivery Times

Another issue many users face while using DoorDash is slow deliveries, often taking longer than expected even if the customer has chosen expedited shipping options (which cost extra).

DoorDash Waiting Order Meme

Furthermore, since food quality degrades over time as well as during transport due to improper handling or packaging; delays in arrival can lead to unsatisfactory meals – leaving customers disappointed & frustrated with their experience overall!

Poor Customer Service

When things don’t go according to plan – like delayed deliveries or wrong items being delivered- having good customer service support becomes very important in helping resolve such issues quickly & efficiently without any further hiccups along the way.

Unfortunately, however, DoorDash’s customer service team does not always do justice in resolving complaints & refund requests in timely fashions reported by users on their social media platforms.

This lack of support often leads to users feeling cheated & unsatisfied with the whole experience!

Lack of Transparency

Another problem with DoorDash is its lack of transparency when it comes to pricing and fees.

Many customers have complained that their total charges are often higher than what was initially advertised due to hidden costs, making it hard for them to budget accordingly or even compare prices across different services.

Furthermore, there also seems to be a lack of clarity regarding the order cancellation process – leaving many users confused about how refunds work if they decide not to go ahead with their purchase at the last minute!

Poor Quality Control

Finally, another major issue people face while ordering through DoorDash is quality control – namely receiving food orders that are either undercooked/overcooked or missing ingredients altogether!

Not only can this cause disappointment & dissatisfaction but in extreme cases might even pose serious health risks; something no customer should ever have to deal with when ordering take-out meals from any restaurant service provider!

Source – Moore Finance

The Problems With DoorDash for Restaurants

Unreasonable Commission Rates

One of the biggest issues restaurants have with DoorDash is their commission rates which can be quite high, sometimes reaching upwards of 30%.

This means that restaurants end up losing a significant portion of each order in fees due to using this platform – making it hard for them to make profits or even break even.

Furthermore, there are also other hidden costs associated with using DoorDash such as marketing expenses & advertisement campaigns; all adding up over time and taking away from the restaurant’s bottom line!

Lack Of Control Over Orders

Another problem many restaurants face when working with Door Dash is a lack of control over the order process.

Once an order is placed on DoorDash, it’s up to their delivery drivers to transport it safely & promptly to the restaurant for preparation!

Unfortunately, however, there have been many incidences where drivers either show up late or neglect to follow proper procedures resulting in messed up orders and eventual refunds all causing unnecessary headaches for the restaurateur involved!

Poor Support For Restaurant Owners

In addition to having little control over how orders are fulfilled through DoorDash, restaurant owners often find themselves struggling when they try to contact customer service for support, namely finding that their calls are not taken seriously enough and receiving delayed responses leaving them feeling frustrated & helpless at times.

This can be additional stress on top of the daily struggle restaurants face as part of fulfilling orders daily!

Alternatives to DoorDash

If you’re fed up with DoorDash and its problems, then it might be time to start looking for alternatives.

There are plenty of other food delivery services out there that offer better deals and more reliable customer service – making them great choices if you’re wanting an overall better ordering experience.

Let’s explore some of these options in detail so that you can make a smarter decision when choosing the right meal delivery platform for your needs:


Grubhub is an online ordering platform similar to DoorDash but with more reasonable commission rates (typically around 15%).

It also has better transparency when it comes to pricing & fees, as well as offers a wide range of payment options and discounts for customers which makes it an attractive alternative overall!


Postmates is another popular food delivery service that competes directly with DoorDash in terms of features & services provided.

In addition to having lower delivery fees than its competitor, they also provide faster deliveries due to priority processing options available to users – making it a preferred choice amongst many online meal services.

Plus, Postmates also provides restaurant owners with a larger degree of control over the order fulfillment process allowing them to make sure that their meals arrive fresh & on time!

Uber Eats

Last but not least, Uber Eats is another great alternative to DoorDash for the casual user looking for a faster and cheaper meal ordering experience.

This platform has a dynamic pricing model that can help customers save money depending on when & where they place an order; something unavailable through other online food services!

Furthermore, Uber Eats share delivery drivers between multiple partnerships allowing them to pick up orders from multiple locations in a single trip –helping to make its delivery service even more efficient!

FAQs on Why DoorDash Sucks

Is It Still Worth It to DoorDash?

It depends on your preferences and needs. While DoorDash has its fair share of problems, some people may find that it is still worth using due to the convenience it offers and the discounts available for customers.

Is DoorDash Still a Good Side Hustle?

Yes, Doordash is still a good side hustle for those looking to make extra money in their free time. However, it’s important to be aware of the potential problems and hidden fees associated with using this platform so you can make an informed decision about whether or not it’s right for you.

How to Make $500 a Week With DoorDash?

One of the easiest ways to make $500 a week with DoorDash is by becoming an independent contractor for them. This involves signing up, completing background checks and orientations, and then accepting delivery orders through their app whenever you’re available.

Is DoorDash worse than Uber Eats?

It depends on the customer’s needs and preferences. DoorDash may be better for some people due to its cheaper prices and faster delivery times, whereas Uber Eats may have a more attractive commission rate for restaurants or provide other features that make it preferable to others.

What Is Wrong With DoorDash Food?

The major issues people have with DoorDash food include poor quality control, slow delivery times, and high fees.

Why Is DoorDash So Slow for Drivers?

Doordash is so slow for drivers due to the long wait times between orders, as well as its inefficient routing system which can make it difficult for them to find customers quickly.

Is Uber Eats Better Than DoorDash?

Yes, Uber Eats is generally considered to be better than DoorDash due to its dynamic pricing model, faster delivery times, and cheaper fees.

Is Uber Eats or DoorDash Cheaper?

Uber Eats tends to be cheaper than DoorDash, as it has a dynamic pricing model that can help customers save money depending on when and where they place an order.

Why Does DoorDash Get Cancelled?

DoorDash often gets canceled because of its high delivery fees, slow delivery times, poor customer service, and lack of transparency when it comes to pricing & fees.

Do Door Dashers Eat Your Food?

No, Door Dashers do not eat customers’ food. They are only responsible for picking up the order from the restaurant and delivering it to the customer’s address.

Is There a Future in DoorDash?

Despite its many issues, DoorDash still has a future as long as it is willing to address these problems and make the necessary changes in order to become more competitive.

What Are the Most Common Delivery Problems With DoorDash?

The most common delivery problems with DoorDash include high delivery fees, slow deliveries, poor customer service, lack of transparency, and poor quality control.

Why Does DoorDash Have a Bad Reputation for Customer Service?

DoorDash has a bad reputation for customer service due to its slow response times, lack of transparency regarding refunds and fees, and difficulty in getting through its support line.

How Can I Resolve an Issue With an Incorrect Delivery From DoorDash?

The best way to resolve an issue with incorrect delivery from DoorDash is to contact their customer service team directly and explain your problem. They should be able to help you out by either issuing a refund or sending out another order at no additional cost.

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